Customer Relationship Management (CRM)

VanillaSoft

VanillaSoft helps organizations make sure the right lead is contacted at the right time, through the right channel, in the most efficient way. Our contact management and workflow, powered by Intellective Routing, brings contact strategy to life. Sales and Fundraising leaders set parameters for which leads to contact first. The queue of potential next-best leads is constantly re-assessed with real-time data. Your calls and texts, enhanced by our SmartCaller suite keeps deliverability high, and spam flags low. Callers only see the next best lead to contact without swivel screen or picking through lists. Reps stay focused and effective. Engage more prospects and close more deals.

Slider 1
  • 1.1 / 5
  • 1.1 / 5
  • 1.1 / 5
1.1
OVERALL

Based on 11979 ratings

Reviewed by 11979 users

    • March 14, 2025 11:33 pm
    • Delete

    Data synchronization is not timely, and customer information updates are always lagging behind.

    Comment by: Thomas Hughes (March 14, 2025 at 11:33 pm)
    Product: VanillaSoft

    • March 14, 2025 11:35 pm
    • Delete

    Data import often fails, customer information is incomplete or missing.

    Comment by: Maddison Cook (March 14, 2025 at 11:35 pm)
    Product: VanillaSoft

    • March 14, 2025 11:41 pm
    • Delete

    The mobile app is barely usable and has very limited functionality.

    Comment by: Lucas King (March 14, 2025 at 11:41 pm)
    Product: VanillaSoft

    • March 14, 2025 11:43 pm
    • Delete

    Automation is almost ineffective, manual operation is more efficient.

    Comment by: Ivy Phillips (March 14, 2025 at 11:43 pm)
    Product: VanillaSoft

    • March 14, 2025 11:43 pm
    • Delete

    Automation function does not work properly, manual operation is more effective.

    Comment by: Noah Clark (March 14, 2025 at 11:43 pm)
    Product: VanillaSoft

    • March 14, 2025 11:47 pm
    • Delete

    The interface is complicated and I can’t find the functions I want.

    Comment by: Clara Phillips (March 14, 2025 at 11:47 pm)
    Product: VanillaSoft

    • March 14, 2025 11:48 pm
    • Delete

    Customer support is slow to respond and the problem remains unsolved for a long time.

    Comment by: Grace Ward (March 14, 2025 at 11:48 pm)
    Product: VanillaSoft

    • March 14, 2025 11:48 pm
    • Delete

    The customer support service quality is poor and the problems are not solved in a timely manner.

    Comment by: Daniel Phillips (March 14, 2025 at 11:48 pm)
    Product: VanillaSoft

    • March 14, 2025 11:49 pm
    • Delete

    Customer support was not helpful at all and the issue was not resolved.

    Comment by: Harrison Walker (March 14, 2025 at 11:49 pm)
    Product: VanillaSoft

    • March 14, 2025 11:49 pm
    • Delete

    The data import function is unreliable and data loss often occurs.

    Comment by: Max Harris (March 14, 2025 at 11:49 pm)
    Product: VanillaSoft

1 2 3 1,198

Leave feedback about this

  • Quality
  • Price
  • Service

PROS

+
Add Field

CONS

+
Add Field
X