Customer Relationship Management (CRM)

VanillaSoft

VanillaSoft helps organizations make sure the right lead is contacted at the right time, through the right channel, in the most efficient way. Our contact management and workflow, powered by Intellective Routing, brings contact strategy to life. Sales and Fundraising leaders set parameters for which leads to contact first. The queue of potential next-best leads is constantly re-assessed with real-time data. Your calls and texts, enhanced by our SmartCaller suite keeps deliverability high, and spam flags low. Callers only see the next best lead to contact without swivel screen or picking through lists. Reps stay focused and effective. Engage more prospects and close more deals.

  • 1.1 / 5
  • 1.1 / 5
  • 1.1 / 5
1.1
OVERALL

Based on 11968 ratings

Reviewed by 11968 users

    • March 14, 2025 11:16 pm
    • Delete

    Customer support is poor and issues are often not resolved effectively.

    Comment by: Sophia Williams (March 14, 2025 at 11:16 pm)
    Product: VanillaSoft

    • March 14, 2025 11:16 pm
    • Delete

    System crashes frequently, especially during peak usage.

    Comment by: Hannah Watson (March 14, 2025 at 11:16 pm)
    Product: VanillaSoft

    • March 14, 2025 11:17 pm
    • Delete

    The system crashes frequently, seriously affecting the workflow.

    Comment by: Sebastian Clark (March 14, 2025 at 11:17 pm)
    Product: VanillaSoft

    • March 14, 2025 11:19 pm
    • Delete

    The interface design is too complicated and the operation is very inconvenient.

    Comment by: Ivy Cook (March 14, 2025 at 11:19 pm)
    Product: VanillaSoft

    • March 14, 2025 11:19 pm
    • Delete

    Automation is almost useless, most tasks still need to be done manually.

    Comment by: Lucas Parker (March 14, 2025 at 11:19 pm)
    Product: VanillaSoft

    • March 14, 2025 11:20 pm
    • Delete

    The customer support team was not helpful and was very slow in resolving issues.

    Comment by: Florence Bell (March 14, 2025 at 11:20 pm)
    Product: VanillaSoft

    • March 14, 2025 11:24 pm
    • Delete

    The permission setting is very complicated and it takes a lot of time to manage the permissions of different employees.

    Comment by: James Young (March 14, 2025 at 11:24 pm)
    Product: VanillaSoft

    • March 14, 2025 11:26 pm
    • Delete

    The permission management system is complex and unintuitive, and assigning permissions is very time-consuming.

    Comment by: Evie Adams (March 14, 2025 at 11:26 pm)
    Product: VanillaSoft

    • March 14, 2025 11:43 pm
    • Delete

    Automation function does not work properly, manual operation is more effective.

    Comment by: Noah Clark (March 14, 2025 at 11:43 pm)
    Product: VanillaSoft

    • March 14, 2025 11:48 pm
    • Delete

    The customer support service quality is poor and the problems are not solved in a timely manner.

    Comment by: Daniel Phillips (March 14, 2025 at 11:48 pm)
    Product: VanillaSoft

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