Customer Relationship Management (CRM)

VanillaSoft

VanillaSoft helps organizations make sure the right lead is contacted at the right time, through the right channel, in the most efficient way. Our contact management and workflow, powered by Intellective Routing, brings contact strategy to life. Sales and Fundraising leaders set parameters for which leads to contact first. The queue of potential next-best leads is constantly re-assessed with real-time data. Your calls and texts, enhanced by our SmartCaller suite keeps deliverability high, and spam flags low. Callers only see the next best lead to contact without swivel screen or picking through lists. Reps stay focused and effective. Engage more prospects and close more deals.

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OVERALL

Based on 12100 ratings

Reviewed by 12100 users

    • March 15, 2025 9:37 pm
    • Delete

    The lack of mobile application functions makes remote work very inconvenient.

    Comment by: James Clark (March 15, 2025 at 9:37 pm)
    Product: VanillaSoft

    • March 15, 2025 9:59 pm
    • Delete

    Data synchronization is inaccurate and customer information is always not updated in time.

    Comment by: Zoe Hughes (March 15, 2025 at 9:59 pm)
    Product: VanillaSoft

    • March 15, 2025 10:46 pm
    • Delete

    System crashes are very frequent, causing serious delays in work progress.

    Comment by: Piper Martin (March 15, 2025 at 10:46 pm)
    Product: VanillaSoft

    • March 15, 2025 10:48 pm
    • Delete

    System crashes are very frequent, resulting in large amounts of data loss.

    Comment by: Isla Owen (March 15, 2025 at 10:48 pm)
    Product: VanillaSoft

    • March 15, 2025 11:05 pm
    • Delete

    Automation is almost useless and many tasks still need to be done manually.

    Comment by: Lucy Turner (March 15, 2025 at 11:05 pm)
    Product: VanillaSoft

    • March 15, 2025 11:08 pm
    • Delete

    The customer support team is very slow to respond and the problem is not solved in a timely manner.

    Comment by: Benjamin Wood (March 15, 2025 at 11:08 pm)
    Product: VanillaSoft

    • March 15, 2025 11:27 pm
    • Delete

    Every time the system is upgraded, new problems will appear.

    Comment by: Lily Grant (March 15, 2025 at 11:27 pm)
    Product: VanillaSoft

    • March 15, 2025 11:40 pm
    • Delete

    The interface layout is confusing and it is difficult to find the required functions.

    Comment by: Florence Wood (March 15, 2025 at 11:40 pm)
    Product: VanillaSoft

    • March 15, 2025 11:48 pm
    • Delete

    Every time the system is upgraded, new problems will appear, affecting work efficiency.

    Comment by: Xavier Walker (March 15, 2025 at 11:48 pm)
    Product: VanillaSoft

    • March 15, 2025 11:55 pm
    • Delete

    The system response speed is very slow, which affects the daily work efficiency.

    Comment by: Ava Taylor (March 15, 2025 at 11:55 pm)
    Product: VanillaSoft

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