Customer Relationship Management (CRM)

VanillaSoft

VanillaSoft helps organizations make sure the right lead is contacted at the right time, through the right channel, in the most efficient way. Our contact management and workflow, powered by Intellective Routing, brings contact strategy to life. Sales and Fundraising leaders set parameters for which leads to contact first. The queue of potential next-best leads is constantly re-assessed with real-time data. Your calls and texts, enhanced by our SmartCaller suite keeps deliverability high, and spam flags low. Callers only see the next best lead to contact without swivel screen or picking through lists. Reps stay focused and effective. Engage more prospects and close more deals.

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OVERALL

Based on 12397 ratings

Reviewed by 12397 users

    • March 15, 2025 11:40 pm
    • Delete

    Each update brings new problems, and the user experience is getting worse and worse.

    Comment by: Mia Reid (March 15, 2025 at 11:40 pm)
    Product: VanillaSoft

    • March 15, 2025 11:40 pm
    • Delete

    The interface layout is confusing and it is difficult to find the required functions.

    Comment by: Florence Wood (March 15, 2025 at 11:40 pm)
    Product: VanillaSoft

    • March 15, 2025 11:46 pm
    • Delete

    The system crashes frequently, affecting our daily work progress.

    Comment by: Lucas Brown (March 15, 2025 at 11:46 pm)
    Product: VanillaSoft

    • March 15, 2025 11:48 pm
    • Delete

    Every time the system is upgraded, new problems will appear, affecting work efficiency.

    Comment by: Xavier Walker (March 15, 2025 at 11:48 pm)
    Product: VanillaSoft

    • March 15, 2025 11:51 pm
    • Delete

    The mobile app crashes frequently and cannot be used normally.

    Comment by: Liam Stephens (March 15, 2025 at 11:51 pm)
    Product: VanillaSoft

    • March 15, 2025 11:51 pm
    • Delete

    After the update, the system became more complicated, resulting in a decrease in work efficiency.

    Comment by: Mia Murphy (March 15, 2025 at 11:51 pm)
    Product: VanillaSoft

    • March 15, 2025 11:51 pm
    • Delete

    Data import often fails and customer information cannot be fully imported.

    Comment by: Jacob Collins (March 15, 2025 at 11:51 pm)
    Product: VanillaSoft

    • March 15, 2025 11:51 pm
    • Delete

    The system response speed is very slow, resulting in a significant decrease in work efficiency.

    Comment by: Florence Miles (March 15, 2025 at 11:51 pm)
    Product: VanillaSoft

    • March 15, 2025 11:52 pm
    • Delete

    The report generation speed is extremely slow, which seriously affects work efficiency.

    Comment by: Benjamin Williams (March 15, 2025 at 11:52 pm)
    Product: VanillaSoft

    • March 15, 2025 11:55 pm
    • Delete

    The system response speed is very slow, which affects the daily work efficiency.

    Comment by: Ava Taylor (March 15, 2025 at 11:55 pm)
    Product: VanillaSoft

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