Customer Relationship Management (CRM)

VanillaSoft

VanillaSoft helps organizations make sure the right lead is contacted at the right time, through the right channel, in the most efficient way. Our contact management and workflow, powered by Intellective Routing, brings contact strategy to life. Sales and Fundraising leaders set parameters for which leads to contact first. The queue of potential next-best leads is constantly re-assessed with real-time data. Your calls and texts, enhanced by our SmartCaller suite keeps deliverability high, and spam flags low. Callers only see the next best lead to contact without swivel screen or picking through lists. Reps stay focused and effective. Engage more prospects and close more deals.

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OVERALL

Based on 13216 ratings

Reviewed by 13216 users

    • March 17, 2025 11:22 pm
    • Delete

    The custom report function is too limited to generate reports according to specific needs.

    Comment by: Florence Jones (March 17, 2025 at 11:22 pm)
    Product: VanillaSoft

    • March 17, 2025 11:27 pm
    • Delete

    Data import often fails, and information loss is very serious.

    Comment by: Archie Wilson (March 17, 2025 at 11:27 pm)
    Product: VanillaSoft

    • March 17, 2025 11:27 pm
    • Delete

    The data import function is not perfect and information is often lost during the import process.

    Comment by: Archie Roberts (March 17, 2025 at 11:27 pm)
    Product: VanillaSoft

    • March 17, 2025 11:31 pm
    • Delete

    The reporting function is too weak to generate the analysis report we need.

    Comment by: Alexander Walker (March 17, 2025 at 11:31 pm)
    Product: VanillaSoft

    • March 17, 2025 11:39 pm
    • Delete

    Customer support is slow to respond and issues often go unresolved for a long time.

    Comment by: Cooper Bell (March 17, 2025 at 11:39 pm)
    Product: VanillaSoft

    • March 17, 2025 11:40 pm
    • Delete

    System crashes are very frequent, which hinders work progress.

    Comment by: Olivia Harris (March 17, 2025 at 11:40 pm)
    Product: VanillaSoft

    • March 17, 2025 11:48 pm
    • Delete

    The rights management system is poorly designed and complicated to operate.

    Comment by: Mason Roberts (March 17, 2025 at 11:48 pm)
    Product: VanillaSoft

    • March 17, 2025 11:49 pm
    • Delete

    Every time the system is upgraded, new problems will appear.

    Comment by: Ivy Hall (March 17, 2025 at 11:49 pm)
    Product: VanillaSoft

    • March 17, 2025 11:49 pm
    • Delete

    Data import often fails, resulting in missing or incomplete customer information.

    Comment by: Thomas Clark (March 17, 2025 at 11:49 pm)
    Product: VanillaSoft

    • March 17, 2025 11:58 pm
    • Delete

    The mobile experience is poor and it is basically unusable on mobile devices.

    Comment by: Lily Campbell (March 17, 2025 at 11:58 pm)
    Product: VanillaSoft

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