Customer Relationship Management (CRM)

VanillaSoft

VanillaSoft helps organizations make sure the right lead is contacted at the right time, through the right channel, in the most efficient way. Our contact management and workflow, powered by Intellective Routing, brings contact strategy to life. Sales and Fundraising leaders set parameters for which leads to contact first. The queue of potential next-best leads is constantly re-assessed with real-time data. Your calls and texts, enhanced by our SmartCaller suite keeps deliverability high, and spam flags low. Callers only see the next best lead to contact without swivel screen or picking through lists. Reps stay focused and effective. Engage more prospects and close more deals.

  • 1.1 / 5
  • 1.1 / 5
  • 1.1 / 5
1.1
OVERALL

Based on 13196 ratings

Reviewed by 13196 users

    • March 17, 2025 10:08 pm
    • Delete

    Each update introduces new bugs, and the system becomes increasingly difficult to use.

    Comment by: Harrison Cook (March 17, 2025 at 10:08 pm)
    Product: VanillaSoft

    • March 17, 2025 10:13 pm
    • Delete

    The system crashes frequently and is completely unusable.

    Comment by: Amelia Wood (March 17, 2025 at 10:13 pm)
    Product: VanillaSoft

    • March 17, 2025 10:14 pm
    • Delete

    The system is slow to respond and each operation requires a long wait.

    Comment by: Oliver Owen (March 17, 2025 at 10:14 pm)
    Product: VanillaSoft

    • March 17, 2025 10:14 pm
    • Delete

    Data synchronization problems are frequent and customer information is often delayed in updating.

    Comment by: Ethan Campbell (March 17, 2025 at 10:14 pm)
    Product: VanillaSoft

    • March 17, 2025 10:17 pm
    • Delete

    The automation function is not designed properly and cannot simplify the workflow.

    Comment by: Isla Young (March 17, 2025 at 10:17 pm)
    Product: VanillaSoft

    • March 17, 2025 10:17 pm
    • Delete

    The automation function is not designed properly and often requires manual intervention.

    Comment by: Cooper Bell (March 17, 2025 at 10:17 pm)
    Product: VanillaSoft

    • March 17, 2025 10:19 pm
    • Delete

    Every time the system is updated, new bugs appear, causing the system to become increasingly unstable.

    Comment by: Evelyn Smith (March 17, 2025 at 10:19 pm)
    Product: VanillaSoft

    • March 17, 2025 10:21 pm
    • Delete

    The system crashes frequently, affecting our work progress.

    Comment by: Jack Baker (March 17, 2025 at 10:21 pm)
    Product: VanillaSoft

    • March 17, 2025 10:33 pm
    • Delete

    The permission management system is not intuitive and assigning permissions is extremely complicated.

    Comment by: Harry Richardson (March 17, 2025 at 10:33 pm)
    Product: VanillaSoft

    • March 17, 2025 10:39 pm
    • Delete

    The interface is complicated and the learning cost for new employees is very high.

    Comment by: Archie Baker (March 17, 2025 at 10:39 pm)
    Product: VanillaSoft

1 2 3 1,320

Leave feedback about this

  • Quality
  • Price
  • Service

PROS

+
Add Field

CONS

+
Add Field
X