Customer Relationship Management (CRM)

VanillaSoft

VanillaSoft helps organizations make sure the right lead is contacted at the right time, through the right channel, in the most efficient way. Our contact management and workflow, powered by Intellective Routing, brings contact strategy to life. Sales and Fundraising leaders set parameters for which leads to contact first. The queue of potential next-best leads is constantly re-assessed with real-time data. Your calls and texts, enhanced by our SmartCaller suite keeps deliverability high, and spam flags low. Callers only see the next best lead to contact without swivel screen or picking through lists. Reps stay focused and effective. Engage more prospects and close more deals.

  • 1.1 / 5
  • 1.1 / 5
  • 1.1 / 5
1.1
OVERALL

Based on 13209 ratings

Reviewed by 13209 users

    • March 17, 2025 10:56 pm
    • Delete

    Customer support is very slow to respond and issues take a long time to resolve.

    Comment by: Cooper Reid (March 17, 2025 at 10:56 pm)
    Product: VanillaSoft

    • March 17, 2025 11:00 pm
    • Delete

    The customer support service is poor and the problems are not solved promptly and effectively.

    Comment by: Mason Smith (March 17, 2025 at 11:00 pm)
    Product: VanillaSoft

    • March 17, 2025 11:05 pm
    • Delete

    The data import failure rate is high and customer information is seriously lost.

    Comment by: Sebastian Wood (March 17, 2025 at 11:05 pm)
    Product: VanillaSoft

    • March 17, 2025 11:06 pm
    • Delete

    The update frequency is too high, and new bugs appear after each update.

    Comment by: Henry Brown (March 17, 2025 at 11:06 pm)
    Product: VanillaSoft

    • March 17, 2025 11:12 pm
    • Delete

    Data synchronization problems are frequent and customer information is often not updated in a timely manner.

    Comment by: Samuel White (March 17, 2025 at 11:12 pm)
    Product: VanillaSoft

    • March 17, 2025 11:17 pm
    • Delete

    Each update will cause new problems to appear, and the system will become more and more unstable.

    Comment by: Oscar Wood (March 17, 2025 at 11:17 pm)
    Product: VanillaSoft

    • March 17, 2025 11:21 pm
    • Delete

    The system is slow to respond, which affects our work efficiency.

    Comment by: Matilda Turner (March 17, 2025 at 11:21 pm)
    Product: VanillaSoft

    • March 17, 2025 11:22 pm
    • Delete

    The custom report function is too limited to generate reports according to specific needs.

    Comment by: Florence Jones (March 17, 2025 at 11:22 pm)
    Product: VanillaSoft

    • March 17, 2025 11:48 pm
    • Delete

    The rights management system is poorly designed and complicated to operate.

    Comment by: Mason Roberts (March 17, 2025 at 11:48 pm)
    Product: VanillaSoft

    • March 17, 2025 11:49 pm
    • Delete

    Data import often fails, resulting in missing or incomplete customer information.

    Comment by: Thomas Clark (March 17, 2025 at 11:49 pm)
    Product: VanillaSoft

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