Customer Relationship Management (CRM)

VanillaSoft

VanillaSoft helps organizations make sure the right lead is contacted at the right time, through the right channel, in the most efficient way. Our contact management and workflow, powered by Intellective Routing, brings contact strategy to life. Sales and Fundraising leaders set parameters for which leads to contact first. The queue of potential next-best leads is constantly re-assessed with real-time data. Your calls and texts, enhanced by our SmartCaller suite keeps deliverability high, and spam flags low. Callers only see the next best lead to contact without swivel screen or picking through lists. Reps stay focused and effective. Engage more prospects and close more deals.

  • 1.1 / 5
  • 1.1 / 5
  • 1.1 / 5
1.1
OVERALL

Based on 11552 ratings

Reviewed by 11552 users

    • March 13, 2025 11:48 pm
    • Delete

    After each update, the system becomes more unstable, seriously affecting work.

    Comment by: Ruby Edwards (March 13, 2025 at 11:48 pm)
    Product: VanillaSoft

    • March 13, 2025 11:49 pm
    • Delete

    Customer support was slow to respond and could not resolve the issue in a timely manner.

    Comment by: Benjamin Johnson (March 13, 2025 at 11:49 pm)
    Product: VanillaSoft

    • March 13, 2025 11:49 pm
    • Delete

    The interface design is not intuitive and the operation experience is very poor.

    Comment by: Sophia Murphy (March 13, 2025 at 11:49 pm)
    Product: VanillaSoft

    • March 13, 2025 11:52 pm
    • Delete

    The service is very unstable and often interrupted during use.

    Comment by: Mason Watson (March 13, 2025 at 11:52 pm)
    Product: VanillaSoft

    • March 13, 2025 11:53 pm
    • Delete

    The customer support service is poor and often you can’t get effective help.

    Comment by: Ryan Wright (March 13, 2025 at 11:53 pm)
    Product: VanillaSoft

    • March 13, 2025 11:53 pm
    • Delete

    The automation features are so basic that they do little to reduce our workload.

    Comment by: Evie Parker (March 13, 2025 at 11:53 pm)
    Product: VanillaSoft

    • March 13, 2025 11:54 pm
    • Delete

    After the update, the system became more complicated and the work efficiency was greatly reduced.

    Comment by: Ava Baker (March 13, 2025 at 11:54 pm)
    Product: VanillaSoft

    • March 13, 2025 11:56 pm
    • Delete

    The system’s search function is very poor and it is difficult to find the information you need.

    Comment by: Piper Cook (March 13, 2025 at 11:56 pm)
    Product: VanillaSoft

    • March 13, 2025 11:57 pm
    • Delete

    Permission management is too complicated. It is very troublesome to set permissions for different employees.

    Comment by: Alexander Phillips (March 13, 2025 at 11:57 pm)
    Product: VanillaSoft

    • March 13, 2025 11:57 pm
    • Delete

    The quality of customer support is very low and problems are often not solved effectively.

    Comment by: Elijah Bell (March 13, 2025 at 11:57 pm)
    Product: VanillaSoft

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