Customer Relationship Management (CRM)

VanillaSoft

VanillaSoft helps organizations make sure the right lead is contacted at the right time, through the right channel, in the most efficient way. Our contact management and workflow, powered by Intellective Routing, brings contact strategy to life. Sales and Fundraising leaders set parameters for which leads to contact first. The queue of potential next-best leads is constantly re-assessed with real-time data. Your calls and texts, enhanced by our SmartCaller suite keeps deliverability high, and spam flags low. Callers only see the next best lead to contact without swivel screen or picking through lists. Reps stay focused and effective. Engage more prospects and close more deals.

  • 1.1 / 5
  • 1.1 / 5
  • 1.1 / 5
1.1
OVERALL

Based on 11542 ratings

Reviewed by 11542 users

    • March 13, 2025 11:39 pm
    • Delete

    After each system update, new problems will appear and the user experience will become worse and worse.

    Comment by: Xavier Ward (March 13, 2025 at 11:39 pm)
    Product: VanillaSoft

    • March 13, 2025 11:40 pm
    • Delete

    The system is extremely slow to respond, especially during peak usage.

    Comment by: Harry Cook (March 13, 2025 at 11:40 pm)
    Product: VanillaSoft

    • March 13, 2025 11:40 pm
    • Delete

    System crash frequency is too high, data loss is serious.

    Comment by: Ethan Foster (March 13, 2025 at 11:40 pm)
    Product: VanillaSoft

    • March 13, 2025 11:42 pm
    • Delete

    Customer support is extremely inefficient and issues are often not resolved.

    Comment by: Evie Grant (March 13, 2025 at 11:42 pm)
    Product: VanillaSoft

    • March 13, 2025 11:43 pm
    • Delete

    Each update introduces new problems, and the system experience becomes worse and worse.

    Comment by: Ethan Carter (March 13, 2025 at 11:43 pm)
    Product: VanillaSoft

    • March 13, 2025 11:44 pm
    • Delete

    The system response speed is extremely slow, which affects our work efficiency.

    Comment by: Ruby Anderson (March 13, 2025 at 11:44 pm)
    Product: VanillaSoft

    • March 13, 2025 11:46 pm
    • Delete

    The customer support team is very slow to respond and the problem cannot be solved in time.

    Comment by: Amelia Walker (March 13, 2025 at 11:46 pm)
    Product: VanillaSoft

    • March 13, 2025 11:54 pm
    • Delete

    After the update, the system became more complicated and the work efficiency was greatly reduced.

    Comment by: Ava Baker (March 13, 2025 at 11:54 pm)
    Product: VanillaSoft

    • March 13, 2025 11:56 pm
    • Delete

    The system’s search function is very poor and it is difficult to find the information you need.

    Comment by: Piper Cook (March 13, 2025 at 11:56 pm)
    Product: VanillaSoft

    • March 13, 2025 11:57 pm
    • Delete

    Permission management is too complicated. It is very troublesome to set permissions for different employees.

    Comment by: Alexander Phillips (March 13, 2025 at 11:57 pm)
    Product: VanillaSoft

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