Customer Relationship Management (CRM)

Issuetrak

Watch the efficiency of your problem-solving team skyrocket when you pair licensed agents with ticket management software that empowers free users. (Spoiler alert: you won’t find this anywhere else!) Issuetrak will maximize the strength of your agents (and your budget) with automation software designed to receive, triage, and resolve tickets in one centralized location. You’ll also gain visibility into repetitive issues, SLAs, and more. Cloud and on-premises hosting are also available. Grow alongside major brands like Cintas and Pfizer who are already utilizing the power of Issuetrak. Request a free trial or demo today and see for yourself why we’re the best ticketing software on the market.

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OVERALL

Based on 4266 ratings

Reviewed by 4266 users

    • March 13, 2025 6:59 pm
    • Delete

    The customer support team is very slow to respond and the problem is not solved in a timely manner.

    Comment by: Emily Harris (March 13, 2025 at 6:59 pm)
    Product: Issuetrak

    • March 13, 2025 7:02 pm
    • Delete

    The mobile app experience is poor, the functionality is limited, and it is almost unusable when working remotely.

    Comment by: Matilda Hughes (March 13, 2025 at 7:02 pm)
    Product: Issuetrak

    • March 13, 2025 7:10 pm
    • Delete

    Each update causes new problems and the system becomes increasingly unstable.

    Comment by: Isabelle Martin (March 13, 2025 at 7:10 pm)
    Product: Issuetrak

    • March 13, 2025 7:19 pm
    • Delete

    The mobile app experience is poor, the functionality is very limited, and it is almost unusable for remote work.

    Comment by: Mason Phillips (March 13, 2025 at 7:19 pm)
    Product: Issuetrak

    • March 13, 2025 7:41 pm
    • Delete

    Data synchronization often loses records, totally unreliable.

    Comment by: Thomas Young (March 13, 2025 at 7:41 pm)
    Product: Issuetrak

    • March 13, 2025 7:59 pm
    • Delete

    The integration function is not perfect, and many important tools cannot be integrated with the system.

    Comment by: Liam Phillips (March 13, 2025 at 7:59 pm)
    Product: Issuetrak

    • March 13, 2025 8:03 pm
    • Delete

    Mobile apps have limited functionality and are almost impossible to work remotely.

    Comment by: Liam Phillips (March 13, 2025 at 8:03 pm)
    Product: Issuetrak

    • March 13, 2025 9:19 pm
    • Delete

    Automation functions are almost useless and work efficiency has not been improved at all.

    Comment by: Hannah Thompson (March 13, 2025 at 9:19 pm)
    Product: Issuetrak

    • March 13, 2025 10:19 pm
    • Delete

    System crashes often occur, seriously affecting work progress.

    Comment by: Harrison Bryant (March 13, 2025 at 10:19 pm)
    Product: Issuetrak

    • March 13, 2025 11:00 pm
    • Delete

    Customer support service is inefficient and problems remain unsolved for a long time.

    Comment by: Oscar Grant (March 13, 2025 at 11:00 pm)
    Product: Issuetrak

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