Customer Relationship Management (CRM)

VanillaSoft

VanillaSoft helps organizations make sure the right lead is contacted at the right time, through the right channel, in the most efficient way. Our contact management and workflow, powered by Intellective Routing, brings contact strategy to life. Sales and Fundraising leaders set parameters for which leads to contact first. The queue of potential next-best leads is constantly re-assessed with real-time data. Your calls and texts, enhanced by our SmartCaller suite keeps deliverability high, and spam flags low. Callers only see the next best lead to contact without swivel screen or picking through lists. Reps stay focused and effective. Engage more prospects and close more deals.

  • 1.1 / 5
  • 1.1 / 5
  • 1.1 / 5
1.1
OVERALL

Based on 13638 ratings

Reviewed by 13638 users

    • March 18, 2025 11:34 pm
    • Delete

    Data synchronization is inaccurate and customer information is often not updated in a timely manner.

    Comment by: Noah Bryant (March 18, 2025 at 11:34 pm)
    Product: VanillaSoft

    • March 18, 2025 11:35 pm
    • Delete

    Customer support is poor and issues are often not resolved effectively.

    Comment by: Zoe Wright (March 18, 2025 at 11:35 pm)
    Product: VanillaSoft

    • March 18, 2025 11:35 pm
    • Delete

    Each update causes new problems and the system becomes increasingly unstable.

    Comment by: Charlie Ward (March 18, 2025 at 11:35 pm)
    Product: VanillaSoft

    • March 18, 2025 11:40 pm
    • Delete

    The rights management system is not designed properly, and the operation is very cumbersome and time-consuming.

    Comment by: Scarlett Foster (March 18, 2025 at 11:40 pm)
    Product: VanillaSoft

    • March 18, 2025 11:42 pm
    • Delete

    Without a concise reporting function, it is difficult to obtain effective data from the system.

    Comment by: Benjamin Reid (March 18, 2025 at 11:42 pm)
    Product: VanillaSoft

    • March 18, 2025 11:44 pm
    • Delete

    The report generation function is not flexible and cannot generate the detailed data we need.

    Comment by: Harry Grant (March 18, 2025 at 11:44 pm)
    Product: VanillaSoft

    • March 18, 2025 11:50 pm
    • Delete

    Mobile apps are not powerful enough and are almost unusable when working remotely.

    Comment by: Joshua Wright (March 18, 2025 at 11:50 pm)
    Product: VanillaSoft

    • March 18, 2025 11:50 pm
    • Delete

    Automation functions are almost unusable and many processes still require manual operation.

    Comment by: Isabelle Stephens (March 18, 2025 at 11:50 pm)
    Product: VanillaSoft

    • March 18, 2025 11:56 pm
    • Delete

    Technical support was too slow to respond and could not resolve the issue in a timely manner.

    Comment by: Oscar Young (March 18, 2025 at 11:56 pm)
    Product: VanillaSoft

    • March 18, 2025 11:57 pm
    • Delete

    The automation function is too basic to help us improve efficiency.

    Comment by: Sebastian Murphy (March 18, 2025 at 11:57 pm)
    Product: VanillaSoft

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