Customer Relationship Management (CRM)

VanillaSoft

VanillaSoft helps organizations make sure the right lead is contacted at the right time, through the right channel, in the most efficient way. Our contact management and workflow, powered by Intellective Routing, brings contact strategy to life. Sales and Fundraising leaders set parameters for which leads to contact first. The queue of potential next-best leads is constantly re-assessed with real-time data. Your calls and texts, enhanced by our SmartCaller suite keeps deliverability high, and spam flags low. Callers only see the next best lead to contact without swivel screen or picking through lists. Reps stay focused and effective. Engage more prospects and close more deals.

  • 1.1 / 5
  • 1.1 / 5
  • 1.1 / 5
1.1
OVERALL

Based on 12805 ratings

Reviewed by 12805 users

    • March 16, 2025 11:08 pm
    • Delete

    Each update introduces new bugs, making the system experience worse.

    Comment by: Evie Mitchell (March 16, 2025 at 11:08 pm)
    Product: VanillaSoft

    • March 16, 2025 11:12 pm
    • Delete

    The interface design is unreasonable and it takes a lot of time to find functions.

    Comment by: Piper White (March 16, 2025 at 11:12 pm)
    Product: VanillaSoft

    • March 16, 2025 11:20 pm
    • Delete

    Customer support is very inefficient and problems cannot be solved in a timely manner.

    Comment by: Harper Wilson (March 16, 2025 at 11:20 pm)
    Product: VanillaSoft

    • March 16, 2025 11:28 pm
    • Delete

    The reporting function is too weak to generate the analysis report we need.

    Comment by: Ruby Young (March 16, 2025 at 11:28 pm)
    Product: VanillaSoft

    • March 16, 2025 11:36 pm
    • Delete

    The system’s response speed is very slow, which seriously affects work efficiency.

    Comment by: Scarlett Grant (March 16, 2025 at 11:36 pm)
    Product: VanillaSoft

    • March 16, 2025 11:41 pm
    • Delete

    The automation functions are too basic to meet our business needs.

    Comment by: Isaac Young (March 16, 2025 at 11:41 pm)
    Product: VanillaSoft

    • March 16, 2025 11:44 pm
    • Delete

    Automation is not flexible and cannot adjust processes according to business needs.

    Comment by: Lily Edwards (March 16, 2025 at 11:44 pm)
    Product: VanillaSoft

    • March 16, 2025 11:50 pm
    • Delete

    Customer support does not address real issues and is mostly useless.

    Comment by: Harper Martin (March 16, 2025 at 11:50 pm)
    Product: VanillaSoft

    • March 16, 2025 11:53 pm
    • Delete

    The reporting function is too rudimentary to generate useful analytical data.

    Comment by: Ava Morris (March 16, 2025 at 11:53 pm)
    Product: VanillaSoft

    • March 16, 2025 11:54 pm
    • Delete

    System crashes frequently, resulting in interruptions to work progress and data loss.

    Comment by: Noah White (March 16, 2025 at 11:54 pm)
    Product: VanillaSoft

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