Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.
The functions of the mobile app and the desktop version are very different and difficult to coordinate.
Comment by: Evie Harris (March 13, 2025 at 8:06 pm)
Product: Vivantio
Automation barely works properly, manual operation is more efficient.
Comment by: Freya Collins (March 13, 2025 at 8:12 pm)
Product: Vivantio
System crashes frequently, causing workflow interruptions.
Comment by: Charlie White (March 13, 2025 at 8:31 pm)
Product: Vivantio
The customer support service quality is extremely poor and the problems are not solved in a timely manner.
Comment by: Piper Wood (March 13, 2025 at 8:38 pm)
Product: Vivantio
The interface design is not user-friendly and it is difficult for new employees to quickly get started.
Comment by: Ellie Anderson (March 13, 2025 at 8:45 pm)
Product: Vivantio
Customer support is extremely slow to respond and issues are often not resolved.
Comment by: Maddison Jones (March 13, 2025 at 8:51 pm)
Product: Vivantio
The reporting functionality is insufficient to generate a custom report that meets our needs.
Comment by: Sophia Bryant (March 13, 2025 at 9:01 pm)
Product: Vivantio
Automation functions are not intelligent, and many operations still need to be done manually.
Comment by: Lucy Reid (March 13, 2025 at 9:11 pm)
Product: Vivantio
The interface is complex and difficult to use, which affects the efficiency of use.
Comment by: James Thompson (March 13, 2025 at 9:13 pm)
Product: Vivantio
Automation is almost useless, most tasks still need to be done manually.
Comment by: Evelyn Jones (March 13, 2025 at 9:16 pm)
Product: Vivantio
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