Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.
Customer support is very slow to respond and issues are often not resolved in a timely manner.
Comment by: Thomas Bell (March 13, 2025 at 10:09 pm)
Product: Vivantio
No real multitasking capabilities, multiple users always have errors.
Comment by: Scarlett Taylor (March 13, 2025 at 10:12 pm)
Product: Vivantio
The search function is very poor, and I can’t find the customer records I want.
Comment by: William Carter (March 13, 2025 at 10:21 pm)
Product: Vivantio
Automation functions cannot meet basic needs, and most work still needs to be done manually.
Comment by: Charlie Turner (March 13, 2025 at 10:56 pm)
Product: Vivantio
The system crashes frequently, which seriously affects our daily work.
Comment by: Leo Collins (March 13, 2025 at 11:23 pm)
Product: Vivantio
The update frequency is too high. Each update will cause more problems.
Comment by: Joshua Brown (March 13, 2025 at 11:26 pm)
Product: Vivantio
Data synchronization often fails and information cannot be updated in time.
Comment by: Evelyn Miles (March 13, 2025 at 11:39 pm)
Product: Vivantio
The speed is too slow, each operation takes a long time.
Comment by: Samuel Harris (March 13, 2025 at 11:48 pm)
Product: Vivantio
The rights management system is poorly designed and very complicated to set up.
Comment by: Maddison Nguyen (March 13, 2025 at 11:51 pm)
Product: Vivantio
System crashes too often, work progress is always interrupted.
Comment by: Willow Taylor (March 13, 2025 at 11:54 pm)
Product: Vivantio
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